All Things Credit and Collections

Professional Debt Collector Training

International Centre for Professional Collections

Earn designation as a Certified Financial Collection Professional (CFCP)

Online training from the comfort and convenience of your home or office.

After cash, accounts receivable is the largest largest liquid asset of an organization. It should only be in the hands of collection professionals.

What is the PACE Program?

A fully online learning program, PACE© (Professional Account Collection Education)

is designed to educate and build confidence in collections

professionals so that they effectively collect receivables while

caring for the customer in a manner that protects corporate interests.

Certified Financial Collection Professionals are able to:

Understand and use the most effective techniques to collect past due funds while maintaining the best possible relations with Customers

Recognize the differences between policy and procedure

Understand, explain and effectively use the philosophy behind professional collections

Adhere to the professional standards as defined by the International Centre for Professional Collections

Write effective letters, faxes and email

Master telephone collection techniques

Be more productive in terms of both quality and quantity

Quickly and effectively handle ALL of the excuses heard in their type of business

Improve their telephone voice – developing one that is more compelling to the listeners and easier to understand

A CFCP designation is required to register for the advanced collection program DARE (Delinquent Accounts Receivable Expert) scheduled for a launch in April of 2016

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